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WEEKLY HOME DELIVERIES NOW AVAILABLE TO SELECTED AREAS! WEEKLY HOME DELIVERIES NOW AVAILABLE TO SELECTED AREAS!

FAQs & Delivery Schedule

Our physical store and office is open Mondays - Fridays 9am - 5pm and Saturdays 9am to 1pm.

Our click and collect service is available daily. Order online and collect during normal trading hours on any day. We offer weekly delivery to a range of areas across Durban and Upper Highway.

Our weekly delivery schedule:

  • Tuesdays: Hillcrest, Waterfall, Forest Hills, Winston Park, Gillitts, Kloof
  • Wednesdays: Riverside, Durban North, Glenashely, Glen Anil
  • Thursdays: Westville, Pinetown, Cowies Hill
  • Fridays: Glenwood, Morningside, Musgrave

All deliveries are done between 2pm and 5pm.

 

Frequently Asked Questions

1. How do I arrange delivery of my order and what is the cost?

When you checkout select the day and area that applies to you. Your order will be delivered to you on that day between 2pm and 5pm, and we will do our level best to stick to this time slot. 

Our costs vary depending on your area. Delivery fee to our delivery areas within Durban are between R35 - R50.

 

2. I placed an order for delivery already. How do I top up my order?

No problem, just place another order and select "Top Up My Existing Delivery". We track all orders by your name and will add it to you delivery.

 

3. What if my area does not appear as a delivery option?

If your area is out of our delivery range you can choose to collect your pre-packed parcel in-store at 2 Village Road, Kloof any day during normal trading hours. Simply select "Collect In Store" as your shipping option.

 

4. If I am collecting, how do I know when my order is ready for collection?

Whether you are collecting or your order is being delivered, once your order has been processed and packed you will receive an automatic email to say your order is ready for collection or delivery. If you are collecting you can then come through to the store at 2 Village Road to collect. We are open for collections between 9am - 5pm Monday to Friday, and Saturday 9am - 1pm. When you arrive, no payment will be necessary (this will already have been done when you ordered online), just state your name and we will hand you your parcel. Please ensure you wear a mask when entering the store. 


5. How long before delivery and collection time must my order be placed?

All orders for delivery need to be placed before 11am on the day of delivery or collection. Orders are fulfilled on a first come, first serve basis so we recommend you order a day in advance to help us plan and reserve the best product for you. 


6. Can I order for someone else?

Absolutely! Put their name, contact details and address as the shipping details of the order and we will deliver directly to them. Please let them know to expect us and pass on the notification details as you receive our emails.

 

7. How do I return my Farm 2 You milk bottle and get my deposit refund?

Thank you for supporting Farm 2 You!! Our beautiful premium cream farm milk comes in a returnable glass bottle, the deposit for which is included in the purchase price. If you have milk bottles to return please hand them back to the driver when you get your next parcel delivery. We will issue you with a voucher for our online store for the equivalent deposit value of your bottles. If you do not receive your voucher within 1 working day please follow up with us via email on kloof@founderfoods.co.za

 
8. Will you always have everything in stock?

Our range on the website reflects what is available at the start of each day. Stock updates as orders are processed. Get your orders in early to secure your produce.


Fresh produce: Our fresh produce is delivered daily and stock levels will depend on the volume of orders received on the day.

Dairy and Eggs: Our delicious Premium Cream Farm milk from Farm 2 You as well as our preservative free yoghurts and cheeses are delivered on Tuesdays. Our free-to-roam chicken eggs are delivered on Wednesdays. 

Breads: We have teamed up with the beautiful Ndalo Bakery in Drummond for daily fresh sourdough breads and have made arrangements with Glenwood bakery that we will be stocking their breads in Frozen form. We stock frozen gluten-free breads from Gluten Free Goodness. All our breads freeze beautifully and we will be putting out a post on the best process to follow to defrost them to ensure you get near-perfectly-fresh bread once defrosted. Stocks on the fresh breads are limited daily so please get orders in the day before.


9. What Happens if you cannot fulfill my order? 

As much as we will endeavour to ensure we can provide you with everything you have ordered there may be occasions when orders on the day exceed our stock levels, specifically with fresh produce. Should this occur we will contact you and give you the option to replace the out of stock item with something else of similar value, opt to collect that item from the store as soon as it comes back into stock or receive a voucher for the value of the item.

10. What if I live in a gated estate?

Some complexes are quick and easy to access, some are not. If you need to send us an access code please send it to 084 329 8557.

 

11. What precautions do you take when you pack and deliver?

All staff are masked when working in the store. Hand sanitizer is used consistently. All our baskets, containers and scoops are sanitised daily or after any accidental contact by a customer.

When we deliver we will unload your parcels at your gate and give you a call when we arrive. We will step away from your parcel, wait for you to collect, give you a quick wave and hello before we leave, maintaining a 2m distance at all times.