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WEEKLY HOME DELIVERIES NOW AVAILABLE TO SELECTED AREAS! WEEKLY HOME DELIVERIES NOW AVAILABLE TO SELECTED AREAS!

Lockdown FAQs

Fonder Foods is deemed an essential service and has all the necessary permits and authorizations in place to continue to operate through the National Lockdown. For those not able to shop online we offer special shopping hours:

Sunrise Senior's Shopping: Monday & Thursday 1am - 12pm. Our strict one at a time policy means all our senior shoppers get to shop unhindered by other customers. 

All Welcome Saturday Shopping: We are open on Saturdays for full trade from 9am to 1pm. Social distancing regulations apply.

 

Shopping Online: Zero contact shopping for your safety and ours.

To minimize contact and time in public we strongly encourage all our customers to make use of our click & collect service or opt to receive a weekly delivery, if you live in one of our delivery areas. 

We have put together a list of FAQs relevant to use of our online store and delivery system during lockdown. If you have any further questions during lockdown please contact us at info@founderfoods.co.za or call the store between 9am - 5pm Monday to Friday or Saturdays 9am - 1pm on 087 152 0159.

 

Frequently Asked Questions:

1. How do I arrange delivery of my order and where do you deliver to?

When you checkout select the day and area that applies to you. Your order will be delivered to you on that day between 2pm and 5pm, and we will do our level best to stick to this time slot. If we are running late we will call ahead to warn you.

Our delivery schedule is as follows:

  • Tuesdays: Hillcrest, Waterfall, Forest Hills, Winston Park, Gillitts, Kloof
  • Wednesdays: Riverside, Durban North, Glenashely, Glen Anil
  • Thursdays: Westville, Pinetown, Cowies Hill
  • Fridays: Glenwood, Morningside, Musgrave

 

 

2. I placed an order for delivery already. How do I top up my order?

As more product comes into stock we will be adjusting what is available on our online store. This means you may have placed an order when something was out of stock and now that it is in stock you want to add it to your basket. No problem, just place another order and select "Top Up My Existing Delivery". We track all orders by your name and will add it to you delivery.

 

3. What if my area does not appear as a delivery option?

If your area is out of our delivery range you can choose to collect your pre-packed parcel in-store at 2 Village Road, Kloof. Simply select "Collect In Store" as your shipping option.

 

4. If I am collecting, how do I know when my order is ready for collection?

Whether you are collecting or your order is being delivered, once your order has been processed and packed you will receive an automatic email to say your order is ready for collection or delivery. If you are collecting you can then come through to the store at 2 Village Road to collect. We are open for collections between 9am - 5pm Monday to Friday, and Saturday 9am - 1pm. When you arrive, no payment will be necessary (this will already have been done when you ordered online), just state your name and we will hand you your parcel. Please ensure you wear a mask when entering the store. 


5. How long before delivery and collection time must my order be placed?

Orders are fulfilled on a first come, first serve basis so we recommend you order a day in advance to help us plan and reserve the best product for you. All orders for delivery need to be placed before 10am on the day of delivery or collection at the very latest. Once an order is placed we will reserve your dairy and fresh produce for you. 

Our delicious fresh sourdough breads have an 18 hour rising process and need to be ordered the day before to be guaranteed. 


6. Can I order for someone else?

Absolutely! Put their name, contact details and address as the shipping details of the order and we will deliver directly to them. 


7. Will you always have everything in stock?

Our range on the website reflects what is available at the start of each day. Stock updates as orders are processed. Get your orders in early to secure your produce.


Fresh produce: Our fresh produce is delivered daily and stock levels will depend on the volume of orders received on the day so please do get orders in early if you can. 

Dairy and Eggs: Our delicious Premium Cream Farm milk from Farm 2 You as well as our preservative free yoghurts and cheeses are delivered on Tuesdays. Our free-to-roam chicken eggs are delivered on Wednesdays. 

Breads: We have teamed up with the beautiful Ndalo Bakery in Drummond for daily fresh sourdough breads and have made arrangements with Glenwood bakery that we will be stocking their breads in Frozen form. We stock frozen gluten-free breads from Gluten Free Goodness. All our breads freeze beautifully and we will be putting out a post on the best process to follow to defrost them to ensure you get near-perfectly-fresh bread once defrosted. Stocks on the fresh breads are limited daily so please get orders in the day before.


8. What Happens if you cannot fulfill my order? 

As much as we will endeavour to ensure we can provide you with everything you have ordered there may be occasions when orders on the day exceed our stock levels, specifically with fresh produce. Please get your orders in early to avoid this situation. Should this occur we will contact you and give you the option to replace the out of stock item with something else of similar value, opt to collect that item from the store as soon as it comes back into stock or receive a voucher for the value of the item.

9. What if I live in a gated estate?

Some complexes are quick and easy to access, some are not. We prefer to meet you at the gate, as many complexes are not allowing deliveries in.

If you would prefer us to deliver to your door please leave us entry instructions for your complex in the comments section of your order. If you need to send us an access code you can send it to 084 329 8557.

 

10. What precautions do you take when you pack and deliver?

Over lockdown Founder Foods will be predominantly operating as a packing facility - with customers entering for pick-ups or by exception only. This allows us to control our exposure in the store. None of the staff working during lockdown are reliant on public transport so their exposure is limited. All staff are masked when working in the store, as an additional precaution. Hand sanitizer is used consistently. All our baskets, containers and scoops are sanitised daily or after any accidental contact by a customer.

When we deliver we will unload your parcels at your gate and give you a call when we arrive. We will step away from your parcel, wait for you to collect, give you a quick wave and hello before we leave, maintaining a 2m distance at all times. 

 

11. Will you still deliver if I am self isolating or sick?

Yes, of course! This is the most important time for you to get food deliveries. Our precautions listed above will ensure there is minimal/no risk to us. As an extra precaution we ask that you also please wear a mask when collecting your delivery at the gate.

 

12. How do I return my Farm 2 You milk bottle and get my deposit refund?

Thank you for supporting Farm 2 You!! If you have milk bottles to return please hand them back to the driver when you get your next parcel delivery. We will issue you with a voucher for our online store for the equivalent deposit value of your bottles. If you do not receive your voucher within 1 working day please follow up with us via email on kloof@founderfoods.co.za